| |
Practice Charter
Confidentiality
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.
Comments & Suggestions
We are happy to accept comments and constructive suggestions from our patients. Please present your views in writing at the reception or send them to our practice manager.
Complaints
If you have a problem or complaint against the surgery, in the first instance contact the practice manager or, if she is not available, the assistant practice manager. This can be done by telephone, letter or verbally at the main reception. Please give all relevant details as soon as possible after the event. Complaint forms are available from the reception. We aim to resolve the complaint at practice level by using the practice complaints procedure. Your rights to complain to PALS (Patient Advice & Liaison Service) are in no way affected.
We will:
• Acknowledge your complaint within two working days
• Try to offer an explanation within 10 working days
• Arrange a meeting to discuss your concerns with those involved, if appropriate
• Offer an apology
• Take action to make sure that your complaint is not repeated
• Use your complaint to improve our services and provide training where necessary.
|
